{"id":6515,"date":"2026-09-13T20:46:08","date_gmt":"2026-09-13T20:46:08","guid":{"rendered":"https:\/\/tecor.rs\/?p=6515"},"modified":"2026-10-20T12:57:43","modified_gmt":"2026-10-20T12:57:43","slug":"kako-je-lean-uklonio-guzve-u-hotelu","status":"publish","type":"post","link":"https:\/\/tecor.rs\/en\/kako-je-lean-uklonio-guzve-u-hotelu\/","title":{"rendered":"Kako je Lean uklonio gu\u017eve u hotelu"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6515\" class=\"elementor elementor-6515\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc5787b e-flex e-con-boxed rt-default-class e-con e-parent\" data-id=\"cc5787b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6d6f4d rt-default-class elementor-widget elementor-widget-text-editor\" data-id=\"b6d6f4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\">Na po\u010detku skija\u0161ke sezone, vlasnik poznatog hotela na Kopaoniku obratio se <a href=\"https:\/\/tecor.rs\/en\/\">Tecor<\/a> timu sa jasnim izazovom: iako je mnogo ulo\u017eeno u opremu i infrastrukturu, tokom gotovo cele sezone u restoranu su se stvarale velike gu\u017eve. U vreme obroka, posebno u delu za poslu\u017eenje, redovi su bili \u010desti, pa se sticao utisak da sme\u0161tajni kapaciteti prema\u0161uju kapacitete restorana.<\/p>\n<p class=\"last-child\">Budu\u0107i da je to bio jedan od prvih projekata <a href=\"https:\/\/tecor.rs\/en\/\">Tecor<\/a> tima u hotelijerstvu, izazov je do\u010dekan sa velikim interesovanjem, ali i dozom entuzijazma zbog rada na Kopaoniku tokom zime.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9705548 e-flex e-con-boxed rt-default-class e-con e-parent\" data-id=\"9705548\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a92a78 rt-default-class elementor-widget elementor-widget-heading\" data-id=\"5a92a78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pa\u017eljivo izabran lean alat\n\u010desto uka\u017ee na stvari koje ne percipiramo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11a3527 e-flex e-con-boxed rt-default-class e-con e-parent\" data-id=\"11a3527\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9378f39 rt-default-class elementor-widget elementor-widget-text-editor\" data-id=\"9378f39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\">Na osnovu vrste delatnosti, konsultantski tim naj\u010de\u0161\u0107e ve\u0107 pre samog dolaska mo\u017ee da proceni koji \u0107e Lean alati biti najkorisniji za snimanje stanja. U ovom slu\u010daju, po\u0161to iskustvo u hotelijerstvu tada jo\u0161 nije bilo veliko, odlu\u010deno je da se proces najpre jednostavno posmatra.<\/p>\n<p class=\"\">Deo tima je sedeo za stolom sa strane, dok su drugi \u010dlanovi tima \u0161etali me\u0111u gostima, trude\u0107i se da ne ometaju osoblje. Pa\u017eljivo je analiziran <em>layout <\/em>restorana, a za pra\u0107enje kretanja gostiju kori\u0161\u0107ena je \u0160pageti analiza. Nakon prvog snimanja, koje je trajalo koliko i vreme ru\u010dka, dobijen je jasan uvid u realnu situaciju.<\/p>\n<p class=\"last-child\">Restoran je imao <strong>kapacitet od 47 stolova i mogao je da primi 101 gosta u jednoj iteraciji.<\/strong> Budu\u0107i da je bilo zimsko vreme i da su gosti na ru\u010dak dolazili direktno sa skijanja, najve\u0107a gu\u017eva stvarala se oko stola sa \u010dorbama i supama. Upravo taj deo je identifikovan kao usko grlo restorana u zoni poslu\u017eenja.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2fe246 e-flex e-con-boxed rt-default-class e-con e-parent\" data-id=\"c2fe246\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecd99ff rt-default-class elementor-widget elementor-widget-image\" data-id=\"ecd99ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/tecor.rs\/wp-content\/uploads\/2026\/08\/visitors-sit-comfortably-with-devices-1-1-1-1024x683.jpg\" class=\"attachment-large size-large wp-image-6712\" alt=\"\" srcset=\"https:\/\/tecor.rs\/wp-content\/uploads\/2026\/08\/visitors-sit-comfortably-with-devices-1-1-1-1024x683.jpg 1024w, https:\/\/tecor.rs\/wp-content\/uploads\/2026\/08\/visitors-sit-comfortably-with-devices-1-1-1-300x200.jpg 300w, https:\/\/tecor.rs\/wp-content\/uploads\/2026\/08\/visitors-sit-comfortably-with-devices-1-1-1-768x512.jpg 768w, https:\/\/tecor.rs\/wp-content\/uploads\/2026\/08\/visitors-sit-comfortably-with-devices-1-1-1-1536x1024.jpg 1536w, https:\/\/tecor.rs\/wp-content\/uploads\/2026\/08\/visitors-sit-comfortably-with-devices-1-1-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c840c49 e-flex e-con-boxed rt-default-class e-con e-parent\" data-id=\"c840c49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07dc13d rt-default-class elementor-widget elementor-widget-heading\" data-id=\"07dc13d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u201cThink out of the box\u201c metoda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b22462a e-flex e-con-boxed rt-default-class e-con e-parent\" data-id=\"b22462a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afe9755 rt-default-class elementor-widget elementor-widget-text-editor\" data-id=\"afe9755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\">Nakon snimka stanja usledio je jedan od najva\u017enijih koraka: analiza rezultata. Kada su rezultati predstavljeni timu, kroz dinami\u010dan <em>brainstorming <\/em>tra\u017eilo se najadekvatnije re\u0161enje. Predloga je bilo razli\u010ditih.<\/p>\n<p class=\"\">Upravo kroz ovakve tehnike \u010desto se \u010duju odli\u010dna re\u0161enja od ljudi od kojih se to mo\u017eda najmanje o\u010dekuje. Jo\u0161 va\u017enije, pa\u017eljivo slu\u0161anje otvara prostor da se odre\u0111ene situacije sagledaju iz potpuno druga\u010dijeg ugla. U ovom slu\u010daju, rezultat je bio fantasti\u010dan.<\/p>\n<p class=\"\">Samo druga\u010dijim rasporedom stolova u postoje\u0107em prostoru,<strong> broj stolova je pove\u0107an sa 47 na 57.<\/strong> <strong>Kapacitet restorana porastao je sa 101 na 114 mesta<\/strong>, i to bez bo\u010dnih stolica, koje \u010desto smetaju i gostima i osoblju. Na taj na\u010din dobijeno je vi\u0161e mesta, ali i ve\u0107i logisti\u010dki komfor.<\/p>\n<p class=\"\">Kada je sagledan deo koji se odnosio na usko grlo, potvr\u0111eno je da se najve\u0107a gu\u017eva stvara oko stolova sa supama i \u010dorbama. Gosti koji nisu \u017eeleli supu morali su da \u010dekaju kako bi do\u0161li do dela sa hranom koja im je bila zanimljiva. Tu se stvarala velika gu\u017eva.<\/p>\n<p class=\"\">Re\u0161enje je bilo jednostavno: sto koji stvara gu\u017evu trebalo je izmestiti na odgovaraju\u0107u poziciju, kako ne bi remetio tok kretanja gostiju.<\/p>\n<p class=\"last-child\">Zahvaljuju\u0107i profesionalnosti i ve\u0161tinama ugostiteljskog osoblja hotela, ve\u0107 slede\u0107i ru\u010dak bio je znatno prijatniji. Gu\u017eva se primetno smanjila, usko grlo je otklonjeno, a gosti, kao i sami zaposleni, mogli su sa vi\u0161e zadovoljstva da provode vreme u ovom prelepom restoranu.<\/p>\n<p><em><strong>Ivan Milanovi\u0107<\/strong><\/em>,<br \/><em>Trener i konsultant<\/em>, Tecor Lean &amp; Kaizen Consulting<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Na po\u010detku skija\u0161ke sezone, vlasnik poznatog hotela na Kopaoniku obratio se Tecor timu sa jasnim izazovom: iako je mnogo ulo\u017eeno u opremu i infrastrukturu, tokom gotovo cele sezone u restoranu su se stvarale velike gu\u017eve. U vreme obroka, posebno u delu za poslu\u017eenje, redovi su bili \u010desti, pa se sticao utisak da sme\u0161tajni kapaciteti prema\u0161uju&#8230;<\/p>","protected":false},"author":1,"featured_media":6711,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[162,45],"class_list":["post-6515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mi-u-medijima","tag-hotelijerstvo","tag-lean"],"_links":{"self":[{"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/posts\/6515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/comments?post=6515"}],"version-history":[{"count":3,"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/posts\/6515\/revisions"}],"predecessor-version":[{"id":6715,"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/posts\/6515\/revisions\/6715"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/media\/6711"}],"wp:attachment":[{"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/media?parent=6515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/categories?post=6515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tecor.rs\/en\/wp-json\/wp\/v2\/tags?post=6515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}